Consumer Rights – Returns & Refunds
Purchases – Customers in the European Union may cancel the purchase of an item within 14 days beginning from the day you receive, or a third party indicated by you (other than the carrier) receives, the last good ordered by you (if delivered separately).
To cancel your purchase within the 14 (fourteen) day cooling-off period, you may email [email protected] with the subject heading “Returns”. You will be required to pack the relevant item securely and send it to us at your expense (unless we have delivered in error), to the address accompanying the item or to a UK address that we will provide.
We suggest that you use recorded delivery service if the value of the return is more than £50.00. Please note that you’ll be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.
As soon as we receive notice of your cancellation of this order, we’ll refund the relevant part of the purchase price for that item together only with the item’s standard postage charge, not any priority, express or courier component of the postage charge.
If there’s a problem with a purchase you’ve made, inform us immediately by sending an email to [email protected] In most cases, problems such as damaged or missing items may be resolved quickly and amicably. If this isn’t possible or you don’t hear back from them, you’ll need to escalate the dispute to a claim.
We will need details of your claim, including photographs if any. We will then investigate the matter by contacting the vendor and respond to you within 14 days. If we require additional time for the marketplace vendor to respond, we will let you know. There will a number of outcomes: full or partial refund, re-delivery of goods (if reasonable in the circumstances) and store credit, at the option of Halal Street UK Ltd.
It would be reasonable to consider that many sellers may not be large corporations and just regular people supplementing their income. An amicable negotiation approach usually yields a quicker and more satisfying result.
Disclaimer of Liability
Our website contains general information and may include errors, omissions, inaccuracies and typographical errors. The Company does not assume no liability or responsibility for any such errors, omissions or inaccuracies or any other limitation that may arise on our website. The Company does not warrant the accuracy or completeness of the information, text, graphics, links or other items contained on the Company’s website, nor does the Company warrant that the use of this site will not be uninterrupted. The Company may make modifications and/or changes unto the website at any time without notice.
The information and content on the Company’s website shall not be used for any other purposes. The images, logos, documents and web pages on www.halalstreet.co.uk may not be reproduced, republished, retransmitted, sold, modified or exploited in any way without the prior written permission from us. In consideration of this grant of license, you agree that any printed copy of these documents and web pages shall retain, without modification, all copyright, trademark and other proprietary notices contained thereon.
All brands, products and service names used in www.halalstreet.co.uk are the trademarks, trade names or service marks of Halal Street UK Ltd or its respective licensors. You may not distribute products or offer services under or by reference to or otherwise use or reproduce any such trademarks, trade names or service marks without the prior written permission of the of such trademarks, trade names or service marks.
You agree to indemnify, defend, and hold harmless, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Third Party Links
This Site may contain links to third party web sites. These linked sites are provided solely as a convenience to our visitors. Access to any other Internet site linked to this Site is at the user’s own risk, and we’ll not be responsible for the accuracy or reliability of any information, data, opinions, advice or statements made on these sites.
These terms constitute the entire agreement between Halal Street UK Ltd and you with respect to your use of this site and supersedes all prior understandings between you and Halal Street UK Ltd with respect to our website. Failure to insist upon or enforce strict performance of any provision of this agreement shall not be construed as a waiver of any provision or right. If any of the terms is determined to be void, invalid or otherwise unenforceable by a court of competent jurisdiction, such determination shall not affect the remaining provisions hereof.
We may suspend or terminate your account or your use of this site at any time, for any reason or for no reason. You are personally liable for any orders placed or charges incurred through your account prior to termination.
These Terms are governed by and will be construed in accordance with the laws of England & Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the English Courts.
This site is operated by Halal Street UK Ltd Co No 8917289